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DOT


DOT (Digital Office Technology)™ provides amazing features.

We offers a range of support and tutorial options.


Introduction of DOT



Included features



1.Sequential Ring:

Your phones ring in sequence, until you pick up the call. Manage your settings on CommPilot. com/dot/support

2.Simultaneous Ring :

All your phones ring at the same time. Manage your settings on the DOT App or on Call Conductor. om/dot/support

3.Voice2Email :

Listen, forward, save or delete voicemail messages conveniently from your email. To activate and manage it, call 0894450640 and say ‘Digital Office Technology’.

4.Work on the go :

Access your business files in more places with Remote Working software. To activate and manage it, call 0894450640 and say ‘Digital Office Technology’.

Optional business features



Select from a range of handy extras to help keep your business running smoothly

1
Virtual Receptionist:

Automatically answers and directs incoming calls with a customized greeting – $10/mth, month to month.

2
Hunt Group :

Automatically directs incoming calls to the next available line – $10/mth, month to month.

3
Ad on Hold :

A professional advertising and marketing message for callers to hear when they’re placed on hold – $50/mth for 24 months

4
EFTPOS :

Line Connect a dedicated line for your EFTPOS machine – $20/mth, month to month (plus usage).

5
Fax Line :

Connect a dedicated line for your Fax – $20/mth, month to month (plus usage).

Call Conductor



Call Conductor is a smart call management application that’s been developed for DOT customers. This is a handy tool to manage your business call flows effectively and efficiently, while you’re at your desk or on the go. Every DOT customer will be able to access both the PC and Tablet application. For further information on the application visit our DOT Support Page com/dot/support or https://portal.digitalbusiness.com/

Your first hour is on us



After installation, we can schedule a one hour over the phone Mentoring session at your convenience. We’ll show you how to make the most of your DOT service and how to use your:

1.IP Handset features

2.Smart call management tools and applications

3.Virtual Receptionist

4.Voice2Email

Additional sessions are available, charges may apply. Contact our support team today to find out more. Visim/dot/support, or call 0894450640, 9am-5pm, Mon-Fri . For your convenience you can book a mentoring session on info@tbcosbornepark.com.au

Online Support



All the help you need is a click away at com/dot/support

• How to Videos: Step by step tutorials to help you set up your service.

• User Guides: Set up call settings and features.

• DOT App: Download the app on your mobile or desktop for increased mobility and flexibility.

• Online Bill Explainer: Understanding and viewing your Online Bill.

• Wi-Fi instructions: Setting up and much more.

TSmart Call Management



Download the DOT App

Make and receive calls on your compatible devices looking as if you were in the office. DOT App helps increase mobility and flexibility by making and receiving calls using your fixed desk phone identity when you’re on the go. Data charges apply. Got to m/dotapp

Troubleshooting – Self Help Tips



If you have trouble with your IP handsets, fixed broadband or voice and broadband backup connection:

• switch the router off for 1 to 2 minutes

• switch the router back on and wait 15 minutes to complete reboot.

If you need further assistance,

call 08 9445 0678 and say ‘Digital Office Technology’ and when prompted say ‘Technical Support

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